Privacy Policy

Introduction

This privacy notice for FullHouse LTD, operating as Edifier Kenya ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at shop.edifier.co.ke
• Make a purchase through our online store
• Create an account or register with us
• Engage with us in other related ways, including any sales, marketing, or events

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register on the Services, make a purchase, express an interest in obtaining information about us or our products, or otherwise contact us. This may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses
• Payment information (processed securely through our payment providers)
• Account credentials (usernames and passwords)

Sensitive Information: We do not process sensitive personal information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address
• Operating system
• Referring URLs
• Pages viewed and links clicked
• Date and time of visits

How We Use Your Information

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:

• To fulfill and manage orders: Process payments, arrange delivery, and manage returns
• To send administrative information: Order confirmations, updates, and customer service
• To protect our Services: Security monitoring and fraud prevention
• To respond to inquiries: Answer questions and provide customer support
• To send marketing communications: With your consent, promotional offers and updates
• To improve our Services: Analytics and performance optimization

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Provide personalized content and recommendations

You can set your browser to refuse cookies, but some features of our Services may not function properly without them.

Sharing Your Information

We may share your information in the following situations:

• Service Providers: Third parties that perform services for us (payment processing, delivery, analytics)
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Obligations: When required by law or to protect our rights
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdraw Consent: Withdraw consent for processing where applicable
• Account Termination: Request deactivation of your account

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this notice, or wish to exercise your privacy rights, you may contact us at:

Data Protection Officer

For data protection inquiries, you may also contact us via email at contact@edifier.co.ke with the subject line "Data Protection Inquiry."